Effective Date: [19/07/2025]
Last Updated: [19/07/2025]

At SomaStays, accessible from https://somastays.in, the privacy of our visitors is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or book a stay through our website or communicate with us through any medium.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following personal information from you:

a) Information You Provide Directly:

  • Full Name

  • Email Address

  • Phone Number

  • Billing & Booking Information

  • Travel Preferences & Special Requests

  • Feedback or Reviews

b) Automatically Collected Information:

  • IP Address

  • Browser Type and Version

  • Device Information

  • Location Data (approximate)

  • Cookies and Usage Data

This helps us improve user experience, customize recommendations, and secure our platform.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process bookings and reservations

  • To communicate important updates or offers

  • To personalize your experience on our website

  • To improve our website design, services, and stay experience

  • For internal analytics, marketing, and performance monitoring

  • To respond to queries and customer support requests

  • To comply with applicable laws and regulations

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. These cookies:

  • Remember your preferences

  • Help us analyze website traffic and performance

  • Allow retargeting ads via platforms like Google & Facebook

You can control cookies through your browser settings.

4. Third-Party Sharing

We do not sell or rent your personal data.
However, we may share your information with trusted third parties only when:

  • Necessary to complete your booking (e.g. payment gateways, OTA integrations)

  • Required by law or government authorities

  • Collaborating with service providers for IT support, hosting, or marketing

All third-party partners are bound by strict confidentiality agreements.

5. Data Security

Your data security is our top priority. We implement industry-standard measures to safeguard your information:

  • SSL encryption

  • Secure server infrastructure

  • Restricted data access

  • Regular audits and updates

However, no system is 100% secure. In case of any breach, we will notify affected users as per legal guidelines.

6. Your Rights

As a user, you have the following rights:

  • Access your data stored with us

  • Request correction of incorrect or outdated data

  • Opt-out of promotional communications anytime

  • Request deletion of your personal information (subject to legal retention limits)

To exercise any of these rights, contact us at [your email address].

7. Children’s Privacy

SomaStays does not knowingly collect personal information from children under the age of 13. If you believe your child has shared any data with us, please contact us immediately for deletion.

8. Updates to This Policy

We may update our Privacy Policy from time to time to reflect changes in our operations or legal obligations. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please reach out to us:

📧 Email: contact@somastays.in
📞 Phone/WhatsApp:  +91-95466 30814 
🌐 Website: https://somastays.in

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